Shipping policy

Shipping Policy, fueld110 (Aus-Torc Pty Ltd)
Last updated: 31/8/25

At fueld110, operated by Aus-Torc Pty Ltd (“we”, “our”, “us”), we aim to provide reliable and timely delivery of your orders within Australia and internationally. This policy sets out how shipping is handled.

1. Order Processing Times

  • Orders are typically processed within 1 to 3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During busy periods, such as sales, launches, or holidays, processing times may be longer.

2. Shipping Within Australia

  • Standard delivery times are generally 2 to 8 business days depending on your location.

  • Express shipping may be available at checkout for an additional cost.

  • Shipping costs are calculated at checkout and vary depending on order size, weight, and location.

  • Once dispatched, you will receive tracking information via email.

  • Free Express Shipping does not include certain products. It does not include the limited VP Racing Jacket

3. International Shipping

  • We ship to select international destinations. Available countries will be displayed at checkout.

  • Delivery times vary by destination, typically ranging from 7 to 21 business days.

  • Customers are responsible for any import duties, taxes, customs fees, or clearance delays imposed by the destination country. These are not included in your order total.

  • We are not liable for delays caused by customs or international couriers.

4. Shipping Confirmation and Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

  • Please allow up to 48 hours for tracking updates to appear.

5. Delivery Issues

  • Risk of loss or damage passes to you once the order has been dispatched from our warehouse.

  • We are not liable for lost, stolen, or incorrectly delivered parcels where the address provided at checkout was incorrect or incomplete.

  • If your parcel is returned to us due to incorrect address details or failure to collect, you may be responsible for additional re-shipping fees.

6. Returns Shipping

  • We offer free 30 day return shipping for exchanges only, limited to one exchange per order on eligible items. (Australia Only - VP Racing Jacket is Not Included) 

  • Additional exchanges for the same order will be accepted where eligible, however the customer is responsible for all return shipping and re-shipping costs.

  • Where a product is returned for a refund, the customer is responsible for all return shipping costs. Original shipping costs are non-refundable unless the product is faulty or we have made an error with your order.

  • Items must be returned within 30 days of delivery, in original condition with tags attached and hygiene seals intact where applicable.

  • Full details on eligibility and the return process are provided in our Returns and Exchanges Policy.

7. Shipping Costs

  • Shipping costs are displayed at checkout before payment is finalised.

  • Promotional free shipping offers, if any, will be clearly communicated and subject to conditions. 

8. Delays

While we work closely with our courier partners, we cannot guarantee delivery times. Delays may occur due to:

  • Peak trading seasons

  • Weather conditions or natural disasters

  • Customs processing for international orders

  • Courier network issues

We are not liable for delays beyond our control.

9. Pre-Orders and Backorders

  • If an item is marked as pre-order or backorder, the estimated shipping timeframe will be displayed on the product page.

  • Orders containing both in-stock and pre-order items may be held until all items are available unless otherwise arranged.

10. Contact Us

If you have questions about your shipment or return shipping obligations, please contact our customer service team:

📧 customerservice@fueld110.com